Effective Date: November 3, 2024
This Privacy Policy explains how The Parlour Tattoos (“we,” “us,” or “our”) collects, uses, discloses, and protects information gathered from visitors to our website, theparlourtattoos.com (the “Site”). We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and the South African Protection of Personal Information Act (POPI Act). By using our Site, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We may collect and process the following personal information:
- Contact Information: Name, email address, phone number, and physical address provided by you through forms or communications with us.
- Transaction Information: Details regarding purchases of custom tattoo designs or related products.
- Browsing Data: IP address, browser type, device information, and browsing activities on our Site through cookies and other tracking technologies.
- Communications: Any additional information you provide in correspondence with us, such as emails or messages.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including communication regarding orders, payment, and shipping.
- Customer Support: To respond to your inquiries, requests, and resolve any issues.
- Personalization: To customize and improve your experience on our Site, including tailored content and promotions.
- Marketing Communications: To send promotional emails, updates, and special offers if you have consented to receive such communications (you may opt out at any time).
- Legal Compliance: To comply with applicable laws, regulations, and enforce our Terms and Conditions.
3. Legal Basis for Processing Personal Data
In accordance with the GDPR and POPI Act, we process personal information based on the following legal grounds:
- Performance of a Contract: To fulfill our obligations under a contract with you (such as processing an order).
- Consent: Where you have provided explicit consent (e.g., subscribing to newsletters).
- Legitimate Interest: For purposes that are necessary to our business interests, such as improving our Site, provided these interests are not overridden by your rights and interests.
- Legal Obligation: To comply with legal requirements as applicable.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except under these circumstances:
- Service Providers: We may share information with third-party service providers (e.g., payment processors, delivery services) that help us operate our business and the Site.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes.
- Business Transfers: If our business is sold or merged, your information may be transferred to the new owner(s) as part of the transaction.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to collect browsing information to enhance your experience and gather data for analytical purposes. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of the Site.
6. Data Security
We implement security measures to protect your personal data, including encryption, secure servers, and access controls. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy, or as required by law. When your data is no longer needed, it will be securely deleted or anonymized.
8. Your Rights and Choices
In accordance with the GDPR and POPI Act, you have the following rights:
- Right to Access: Request access to the personal information we hold about you.
- Right to Rectification: Request corrections to any incorrect or incomplete information.
- Right to Erasure: Request deletion of your personal data where applicable.
- Right to Restrict Processing: Request a limitation on the processing of your data under certain circumstances.
- Right to Data Portability: Receive a copy of your data in a structured format.
- Right to Object: Object to the processing of your data for direct marketing or legitimate interest-based purposes.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process personal data.
To exercise your rights, please contact us at janrico@theparlourtattoos.com
9. International Data Transfers
Our Site is based in South Africa, and data is processed within South Africa and may be transferred outside the country if necessary for our services. When transferring data internationally, we comply with GDPR standards to ensure adequate data protection.
10. Children’s Privacy
Our Site is not intended for individuals under 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will promptly delete such data.
11. Changes to Our Privacy Policy
We may update this Privacy Policy to reflect changes to our practices. Updates will be posted on this page, and the effective date will be revised. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
The Parlour Tattoos
41 Rushmore Road, Hayfields, Pietermaritzburg, KwaZulu Natal, South Africa, 3201
Email: janrico@theparlourtattoos.com