Refunds and Returns Policy
Effective Date: 02 November 2024
Website Address: theparlortattoos.com
Business Name: The Parlor Tattoos
Contact Email: theparlort@gmail.com
Business Address: 41 Rushmore Road, Hayfields, Pietermaritzburg, KwaZulu-Natal, South Africa, 3201
Thank you for shopping with The Parlor Tattoos. We aim to provide high-quality products to meet your expectations. If you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines your options for returning products and receiving a refund.
1. Eligibility for Returns
1.1 Return Timeframe
You may request a return within 30 days from the date of purchase. After this period, unfortunately, we cannot accept returns or offer a refund.
1.2 Product Condition
To be eligible for a return, the item must be:
- Unused, unwashed, and in the same condition as when you received it.
- In its original packaging, with all tags and labels attached.
- Accompanied by the original purchase receipt or proof of purchase.
1.3 Non-Returnable Items
Certain items are non-returnable for hygiene or other reasons. These items include but are not limited to:
- Gift cards or promotional items.
- Custom or personalized products specifically designed for you.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Support at theparlort@gmail.com with your order number, details of the item you wish to return, and the reason for the return.
- Once we confirm your eligibility, we will provide you with instructions on how and where to send your return.
Please note: We are not responsible for return shipping fees unless the item is defective or we sent an incorrect item.
3. Return Shipping Costs and Process
3.1 Return Shipping Costs
- Customer-Initiated Returns: For returns due to change of mind, incorrect sizing, or other personal reasons, the customer is responsible for covering the return shipping costs.
- Faulty or Incorrect Items: If the item is defective or we sent the wrong product, The Parlor Tattoos will cover the return shipping costs. In such cases, please contact Customer Support before returning the item to receive a prepaid return label.
3.2 Shipping Method
For safe delivery, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
4.1 Refund Approval
- Approved refunds will be processed within 7-10 business days.
- The refund will be issued to your original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
4.2 Partial Refunds
In certain situations, only partial refunds are granted, such as:
- Products not in their original condition, damaged, or missing parts for reasons not due to our error.
- Returns requested beyond the 30-day return window.
4.3 Rejected Returns
If a returned item does not meet our eligibility criteria, we may not process a refund. In such cases, we will return the item to you at your expense.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item and placing a new order for the replacement.
6. Damaged or Defective Items
If you receive a damaged or defective item, please email our Customer Support at theparlort@gmail.com within 7 days of receiving your item with your order number, a description of the issue, and photographs of the defect. We will arrange a return and either issue a refund or replace the item, at no additional cost to you.
7. Contact Information
For further assistance or questions regarding your return, refund, or this policy, please contact us at:
The Parlor Tattoos
Email: theparlort@gmail.com
Address: 41 Rushmore Road, Hayfields, Pietermaritzburg, KwaZulu-Natal, South Africa, 3201
We are committed to providing a fair and transparent refunds and returns process. Thank you for choosing The Parlor Tattoos.